Refunds & Returns

Customer can cancel the Pre-Order Order and get the full-refund within 5 days of Order placed. After this, Once Item is received by customer and  If you're not completely satisfied with your purchase  for following reasons faulty Item, damaged items, wrong description you can return your pre-order items by mail within 30 days of the original ship date, otherwise all Pre-order sales are final. To confirm whether your item is returnable, write to us for refunds, check for email confirmation.

To be eligible for a full return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Please note that certain large, heavy items and customized items are ineligible for free returns (mostly item over 3 pounds such as Baby Lounger, Bassinets unless received damaged).Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards Or Store Credits 
Downloadable software products 
Some health and personal care items - Pregnancy Pillow, Breast Pump, Nipples, Bottles.

Above items are subject to full-return if received non-functional or damaged. There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cradleplanet.com.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cradleplanet.com and send your item to:
Cradleplanet LLC
539 W Commerce St, Suite #194
Dallas TX 75208 
United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to:
Cradleplanet LLC
539 W Commerce St, Suite #194
IRVING TX 75063
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.